MerryMart rolls out MBOX Smart Lockers in Iloilo City

MBOX Smart Lockers of MerryMart Consumer Corporation rolls out in Iloilo City, the first smart lockers and the first MBOX community hub of the Visayas region.

MBOX Smart Lockers are self-service lockers that are accessible 24/7, where users can pick up and drop off packages at their convenience. Packages are delivered and placed inside MBOX Smart Lockers by couriers, hence eliminating the need for face-to-face contact. As soon as a package arrives, it is UV light disinfected, and the locker sends an SMS text alert with a pick-up code to the recipient.

The MBOX Community Hub at MerryMart Diversion is a first of its kind. The hub will eventually house an ATM next to the MBOX locker so people of the community can withdraw cash and pick-up packages in one convenient stop, 24/7. Also, MerryMart Diversion customers can call in their orders and pick-up and pay at the MBOX smart locker. A second MBOX locker can also be found at Ferry Terminal City Mall - Parola.

"This pandemic has seen a record rise in deliveries and has highlighted the need for a contactless, efficient, and green delivery alternative. But beyond this, we believe that MBOX will improve Filipinos' purchase experience and give buyers, couriers, and sellers a more convenient, efficient, and secure alternative for delivering and receiving packages," said MerryMart and MBOX Chairman Edgar "Injap" Sia II.

"With MBOX Community Hub, we aim to bridge the distance gap by consolidating delivery in key locations. The cost and time saving will enable couriers to offer more competitive delivery prices, thus making online shopping more accessible to the community," explained MBOX CEO & President Ginger Co-See.

"Customers can also now download the free MBOX Smart Lockers App to check the status of their packages and remotely pick-up packages from the locker with a click of a button," said MBOX Head of Technology Fernando de Guzman II.

"Iloilo City is highly progressive and a good fit for the MBOX technology. MBOX hopes to help drive further the modernization of Iloilo," added MBOX Head of Partnerships Liel Gonzalez.

"E-commerce in the Philippines continues to grow rapidly, and as that trend moves forward, the role of MBOX in that value chain is inevitable. We envision MBOX to soon be a must-have in practically every strategic spot in the country," added Mr. Sia, as MBOX aims to expand its network to 5,000 MBOX Smart Lockers nationwide by 2030.

MBOX Smart Locker FAQs

1. What is an MBOX smart locker?

MBOX smart lockers are self-service lockers that are safe (with UV light disinfection), secure, and accessible 24/7, where recipients can pick up and drop off packages at their convenience.

2. What does it cost to use MBOX?

MBOX is FREE for the first 16 hours. 
Starting February 2022, a minimal charge of P3/P5/P6 will be imposed for every 4 hours overtime for Small/Medium/Large lockers respectively.

3. What methods of payment are accepted at MBOX lockers?

MBOX accepts GCASH, PayMaya or InstaPay (bank payments). To pay, you must scan the QR Code of your selected payment channel at the MBOX locker.

4. What items can be placed in an MBOX locker?

Most non-food, non-COD (cash on delivery) items can be placed in MBOX. For a complete list of prohibited items, please refer to the Terms and Conditions found at our locker touchscreen and at their website (

5. Where is the nearest MBOX smart locker?

To find the nearest MBOX locker, download and install the MBOX App for free. The App has a Nearby Lockers feature that allows you to find the MBOX locker nearest you.

6. Is there a weight and size limit for a package?

A package cannot weigh more than 15kg and cannot be larger than 14 in x 12 in x 19 in.

7. How many packages can be placed inside one locker door?

One package per locker door.

8. How big are the locker doors?

Small: 14 in x 3.5 in x 19 in
Medium: 14 in x 8 in x 19 in
Large: 14 in x 12 in x 19 in

9. How can I send a package to MBOX?

When you shop online, set your delivery address to the MBOX locker nearest you. In Iloilo City, you may choose between:

MBOX MerryMart - Diversion
Diversion Road
Pale Benedicto Rizal
Iloilo City 5000

MBOX Ferry Terminal
City Mall - Parola
Concepcion - Montes
Iloilo City 5000

10. I want to call and order grocery at MerryMart Diversion and pick it up at the MBOX. What must I do?

You may call (0917) 142-1111 to place your order and request for pick-up at the MBOX locker.

Once your order is inside MBOX and ready for pick-up, you will receive an SMS text alert with a unique pick-up code to collect your package. You may either pay for your order in advance or at the MBOX locker by scanning our QR code. They accept GCASH, PayMaya, or InstaPay.

11. Can I pay for my MerryMart purchase at MBOX?

Yes, you may pay for your purchase by scanning their QR code at the MBOX locker.

12. How do I track my package?

Once your package arrives at the MBOX locker, you will receive an SMS alert as well as a notification in your MBOX App.

If you have not received either, please check your package's status with the store or sender. If your package has been shipped, you should find waybill tracking details in your order confirmation from the seller. Then, visit the courier's tracking page to check the status of your order.

13. I want an MBOX at our location. What must I do?

You may email

Zach Golez

A lifestyle blogger based in Iloilo City


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